Terms and Conditions

1. Definitions The following terms when used in these IsleOfDeals End User Terms and Conditions or any document referred to herein shall have the following meaning: “Agreement” means these IsleOfDeals End User Terms and Conditions. “Voucher” means a voucher issued by IsleOfDeals to you on behalf of a Merchant which entitles you to purchase the Merchant’s products and/or services at a discounted rate. "IsleOfDeals" means Isle of Deals Ltd, a company registered in the Isle of Man with registered office at 80, Majestic Apartments, Douglas, Isle of Man, IM3 2BE. “IsleOfDeals Website” means any of the websites operated by Isle of Deals ltd for the provision of the Service, including, but not limited to www.IsleOfDeals.com. “Merchant” means a merchant offering to sell goods and/or services at a discounted rate via the Service. “Order” your offer to purchase a Voucher via the Service. “Restaurant” means a Merchant that offers food and/or beverages for sale in the course of its business and is making such food and/or beverages available to purchasers of Vouchers. “Service” means IsleOfDeals, the online discount voucher service operated by “IsleOfDeals” via the IsleOfDeals Website, consisting of information and advertising services, content and transaction capabilities provided by IsleOfDeals, affiliates of IsleOfDeals and other third parties. Where applicable in this Agreement any reference to usage, receipt or provision of the Services shall be deemed to include any access to and/or usage of the IsleOfDeals Website. “Web” means the public internet. “You” means you, the end user of the Service. “Your” shall be construed accordingly. 2. General This Agreement sets out the terms and conditions that apply to the provision of the Service by IsleOfDeals and to any Order placed on the IsleOfDeals Website in connection with the Service and by using the Service you agree to comply fully with it. If you do not agree to this Agreement, you should immediately refrain from using the Service. 3. Service Availability You acknowledge that interruptions in the Service and/or other events may occur that are beyond the control of IsleOfDeals, and that IsleOfDeals shall not be responsible for any data lost while transmitting information on the Web or otherwise. While IsleOfDeals aims to make the Service accessible at all times it may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of IsleOfDeals, access to the Service may be interrupted, suspended or terminated from time to time. 4. Equipment, Account Management and Security You are responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed to access and use the Service and you will be solely responsible for all charges related thereto. IsleOfDeals shall not be liable for any damage to your equipment resulting from your use of the Service. You are required to create an account in order to use the Service. This is required so we can provide you with easy access to print your Orders, view your past purchases, modify your preferences, and to ensure permissible use of the Service. You are responsible for protecting the confidentiality of your password(s), if applicable. 5. Your Use of the Service You agree that your use of the Service will at all times be lawful. You agree not to post or transmit through the IsleOfDeals Website any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or which, without IsleOfDeals's express prior, written approval, contains advertising or any solicitation with respect to products or services. Any conduct by you that in IsleOfDeals's sole discretion restricts or inhibits any other end user of the Service from using or enjoying the Service is strictly prohibited. You agree not to use the IsleOfDeals Website to advertise or perform any commercial, religious, political or non-commercial solicitation, including, but not limited to, the solicitation of other end users of the Service to become users of other on- or offline services directly or indirectly competitive or potentially competitive with IsleOfDeals. The foregoing provisions of this Section 5 apply equally to and are for the benefit of IsleOfDeals, its subsidiaries, affiliates and its third party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf. 6. Intellectual Property All content located on or in the IsleOfDeals Website is the exclusive property of IsleOfDeals or is used with the express permission of the copyright and/or trademark owner. ANY COPYING, DISTRIBUTING, TRANSMITTING, POSTING, LINKING, DEEP LINKING, OR OTHERWISE MODIFYING OF THE ISLEOFDEALS WEBSITE WITHOUT THE EXPRESS WRITTEN PERMISSION OF ISLEOFDEALS IS STRICTLY PROHIBITED. Any violation of this policy may result in a copyright, trademark or other intellectual property right infringement that may subject you to civil and / or criminal penalties. The IsleOfDeals Website contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and other content of IsleOfDeals protected by copyright. IsleOfDeals owns a copyright in the selection, coordination, arrangement and enhancement of all such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download / print / save copyrighted material for your personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of IsleOfDeals and the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the IsleOfDeals Website shall not be deemed to be in the public domain but rather the exclusive property of IsleOfDeals, unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of IsleOfDeals, unless otherwise stated. You shall not upload, post or otherwise make available on the IsleOfDeals Website any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. IsleOfDeals does not have any express burden or responsibility to provide you with indications, markings or anything else that may aid you in determining whether the material in question is copyrighted or trademarked. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the IsleOfDeals Website, you warrant that the owner of such material has expressly granted IsleOfDeals the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. You also permit any other end user to access, view, store or reproduce the material for that end user's personal use. You hereby grant IsleOfDeals the right to edit, copy, publish and distribute any material made available on the IsleOfDeals Website by you. The foregoing provisions of Section 6 apply equally to and are for the benefit of IsleOfDeals, its subsidiaries, affiliates and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf. 7. No Warranties YOU EXPRESSLY AGREE THAT USE OF THE SERVICE IS AT YOUR SOLE RISK. NEITHER ISLEOFDEALS, ITS AFFILIATES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, THIRD PARTY CONTENT PROVIDERS OR LICENSORS WARRANT THAT USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO (I) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICE, OR (II) THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE OR MERCHANDISE PROVIDED THROUGH THE SERVICE. THE SERVICE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. 8. Liability THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. YOU SPECIFICALLY ACKNOWLEDGE THAT ISLEOFDEALS IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. IN NO EVENT SHALL ISLEOFDEALS, OR ANY PERSON OR ENTITY INVOLVED IN PROVIDING THE SERVICE, BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE. YOU HEREBY ACKNOWLEDGE THAT THE PROVISIONS OF THIS SECTION SHALL, WITHOUT LIMITATION, APPLY TO ALL CONTENT ON THE ISLEOFDEALS WEBSITE. IN ADDITION TO THE TERMS SET FORTH ABOVE, NEITHER ISLEOFDEALS, NOR ITS AFFILIATES, INFORMATION PROVIDERS OR CONTENT PARTNERS SHALL BE LIABLE REGARDLESS OF THE CAUSE OR DURATION, FOR ANY ERRORS, INACCURACIES, OMISSIONS, OR OTHER DEFECTS IN, OR UNTIMELINESS OR UNAUTHENTICITY OF, THE INFORMATION PROVIDED IN CONNECTION WITH THE SERVICE, OR FOR ANY DELAY OR INTERRUPTION IN THE TRANSMISSION THEREOF TO YOU, OR FOR ANY CLAIMS OR LOSSES ARISING THEREFROM OR OCCASIONED THEREBY. NONE OF THE FOREGOING PARTIES SHALL BE LIABLE FOR ANY THIRD-PARTY CLAIMS OR LOSSES OF ANY NATURE, INCLUDING WITHOUT LIMITATION LOST PROFITS, PUNITIVE OR CONSEQUENTIAL DAMAGES. ISLEOFDEALS IS NOT RESPONSIBLE FOR ANY CONTENT THAT YOU, ANOTHER USER, SUBSCRIBER, OR AN UNAUTHORIZED USER MAY POST ON THE ISLEOFDEALS WEBSITE. ANY CONTENT THAT IS POSTED OR UPLOADED THAT IS OR MAY BE DEEMED UNSUITABLE CAN AND MAY BE TAKEN DOWN BY ISLEOFDEALS. FURTHERMORE, ISLEOFDEALS RESERVES THE RIGHT TO EDIT, CHANGE, ALTER, DELETE AND PROHIBIT ANY AND ALL CONTENT THAT IT DEEMS UNSUITABLE IN ITS SOLE DISCRETION. 9. Indemnity You agree to defend, indemnify and hold harmless IsleOfDeals, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorney’s fees, arising out of your use of the Service. 10. Changes IsleOfDeals shall have the right at any time to change or discontinue any aspect or feature of the Service including, but not limited to, Merchant deals, content, hours of availability and equipment needed for access or use. Further, IsleOfDeals may discontinue disseminating any portion of information or category of information, may change or eliminate any transmission method and may change transmission speeds or other signal characteristics. IsleOfDeals reserves the right at all times to discontinue or modify this Agreement as we deem necessary or desirable without prior notification to you. Such changes may include, among other things, the adding of certain fees or charges. We suggest to you, therefore, that you re-read this Agreement from time to time in order that you stay informed as to any such changes. If we make changes to this Agreement and you continue to use the Service, you will be deemed to have agreed to any such changes. Any deletions or modifications to this Agreement shall be effective immediately upon IsleOfDeals posting them on the IsleOfDeals Website. Any use by you of the Service after such notice shall be deemed to constitute acceptance by you of such modifications. 11. Monitoring. IsleOfDeals shall have the right, but not the obligation, to monitor the content of the IsleOfDeals Website at all times, including any chat rooms and forums that may hereinafter be included as part of the Service, to determine compliance with this Agreement and any operating rules established by IsleOfDeals, as well as to satisfy any applicable law, regulation or authorized government request. Without limiting the foregoing, IsleOfDeals shall have the right to remove any material that IsleOfDeals, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable. 12. Privacy You acknowledge that all discussion for ratings, comments, bulletin board service, chat rooms and/or other message or communication facilities (collectively "Communities") are public and not private communications, and that, therefore, others may read your communications without your knowledge. IsleOfDeals does not control or endorse the content, messages or information found in any Community, and, therefore, IsleOfDeals specifically disclaims any liability concerning the Communities and any actions resulting from your participation in any Community, including any objectionable content. Generally, any communication which you post to IsleOfDeals (whether in chat rooms, discussion groups, message boards or otherwise) is considered to be non-confidential. If particular web pages permit the submission of communications that will be treated by IsleOfDeals as confidential, that fact will be stated on those pages. By posting comments, messages or other information on the IsleOfDeals Website, you grant IsleOfDeals the right to use such comments, messages or information for promotions, advertising, market research or any other lawful purpose. For more information see IsleOfDeals's Privacy Policy. 13. License Grant By posting communications on or through the IsleOfDeals Website, you shall be deemed to have granted to IsleOfDeals a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the communication alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sublicensees. 14. Termination IsleOfDeals may terminate this Agreement and/or the provision of the Service at any time. Without limiting the foregoing, IsleOfDeals shall have the right to immediately terminate any of your passwords or accounts in the event of any conduct by you which IsleOfDeals, in its sole discretion, considers to be unacceptable, or in the event of any breach by you of this Agreement. 15. Survival The provisions of this Section 15 as well as Sections 1, 2, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 15, 16, 17 and 19 will survive termination of this Agreement. 16. Third Party Content IsleOfDeals, similar to any Web service provider, is a distributor (and not a publisher) of content supplied by third parties and End Users. Accordingly, IsleOfDeals has no more editorial control over such content than does a public library, bookstore or newsstand. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or any other end users are those of the respective author(s) or distributors) and not of IsleOfDeals. Neither IsleOfDeals nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose. In many instances, the content available through the Service represents the opinions and judgments of the respective information provider, end user, or other user not under contract with IsleOfDeals. IsleOfDeals neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement made on IsleOfDeals by anyone other than authorized IsleOfDeals employee spokespersons while acting in official capacities. Under no circumstances will IsleOfDeals be liable for any loss or damage caused by your reliance on information obtained through IsleOfDeals. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, etc., or other content available through IsleOfDeals. The IsleOfDeals Website may contain links to third party Web sites maintained by other content providers. These links are provided solely as a convenience to you and not as an endorsement by IsleOfDeals of the contents on such third-party sites and IsleOfDeals hereby expressly disclaims any representations regarding the content or accuracy of materials on such third-party Web sites. If you decide to access linked third-party Web sites, you do so at your own risk. Unless you have executed a written agreement with IsleOfDeals expressly permitting you to do so, you may not provide a hyperlink to the IsleOfDeals Website from any other website. IsleOfDeals reserves the right to revoke its consent to any link at any time in its sole discretion. 17. Miscellaneous. This Agreement, along with the terms and conditions set forth on the Voucher and the terms and conditions set forth on the face of the offer, constitute the entire agreement of the parties with respect to the subject matter hereof. No waiver by either party of any breach or default hereunder is a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall be of no legal force or effect. If any provision of this Agreement is held invalid by a court of competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions contained in this Agreement and the remaining portions of this Agreement shall continue in full force and effect. The failure of either party to exercise any of its rights under this Agreement shall not be deemed a waiver or forfeiture of such rights or any other rights provided hereunder. This Agreement shall be governed by Manx Law and subject to the exclusive jurisdiction of the Courts of the Isle of Man. 18. Applicability By placing an Order, you make an offer to us to purchase the Vouchers you have selected on the terms and conditions stated in Clause 19 below. For more information, please view our Privacy Policy. 19. Voucher Redemption The Voucher you purchase via the Service is redeemable for the goods and/or services of a specific Merchant. You acknowledge and accept that the Merchant, not IsleOfDeals, is the seller of the goods and services and is solely responsible for redeeming any Voucher you purchase. You agree that the Service begins as soon as you purchase a Voucher and that you will therefore not have the right to cancel the Service under distance selling legislation following such time. Your usage of Vouchers purchased by you via the Service shall be subject to the following additional terms and conditions: (i) Terms and Conditions for All Merchant Vouchers a.All Vouchers printed from the IsleOfDeals Website or any website associated with IsleOfDeals are promotional Vouchers that are offered to you below their face value and are subject to the terms and conditions of IsleOfDeals and the participating Merchant or Restaurant. b.This Agreement incorporates by reference the legal terms and conditions set forth on the face of each Voucher and also the legal terms and conditions set forth on the face of the offer. In the event of any conflict between the terms and conditions expressly set forth in this Agreement and any terms and conditions set forth on either the face of the offer or on the Voucher itself, the express terms and conditions of this Agreement shall prevail. c.The holder and issuer of a Restaurant-Specific Voucher is the Restaurant. The holder and issuer of a Merchant Voucher is the Merchant. As a holder and issuer of the Voucher, the Restaurant or Merchant is fully responsible for any and all injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect you, whether caused in whole or in part by the Restaurant or the Merchant, as well as for any unclaimed property liability arising from unredeemed Vouchers. Restaurant-Specific Vouchers and Merchant Vouchers are redeemable in their entirety only and may not be redeemed incrementally. d.The issuing of credit is at the sole discretion of the Merchant unless otherwise required by law. e.Neither the IsleOfDeals nor the Merchant is responsible for lost or stolen Vouchers or a Voucher's reference number. f.Reproduction, sale or trade of a Voucher is prohibited unless done so in compliance with the law. g.Any attempted redemption not consistent with these terms and conditions will render the Voucher null and void. h.Void to the extent prohibited by law. i.The Voucher offer (including, but not limited to, any discounts) expires on the date specified on the Voucher, except that the Merchant may continue to redeem the unused cash amount you paid for the Voucher (which is usually less than the original face value of the Voucher) to the extent required by applicable law. j.If you redeem the Voucher for less than its face value, you will not be entitled to a credit, cash or a new Voucher equal to the difference between the face value and the amount you redeemed, unless otherwise required by law. You will only be entitled to a continuing redemption value as noted above if the amount that you paid for the Voucher exceeds the amount you redeemed. For example, if you paid £20 for a Voucher which entitles you to purchase £50 of product by June 1, 2011 and you make a purchase for £40 on May 31, 2011, you will not be entitled to a credit or cash equal to the difference between the £50 face value and the amount you redeemed. You will not have any redemption value either because the amount you redeemed is more than what you paid for the Voucher. k.The Merchant is responsible for allowing you to redeem your Voucher for the cash value based on the money you actually paid for your Voucher (i.e. if you paid £20 for a Voucher which gives you £50 of value to the Merchant, the cash value that you paid is £20, not £50), for a period of time that may extend beyond the expiration date on the Voucher. (ii) Terms and Conditions for Restaurant-Specific Vouchers a.Redemption frequency is determined by Restaurants, and shall be contained in the Voucher offer. b.Use of Restaurant-Specific Vouchers for alcoholic beverages is at the sole discretion of the Restaurant. Restaurant agrees to comply with all applicable laws pertaining to the same. c.It is at the discretion of the Restaurant to determine whether Vouchers can be combined with any other restaurant certificates, third party certificates, vouchers, or promotions. d.Restaurant-Specific Vouchers cannot be used for taxes, tips or prior balances, unless permitted by the Restaurant. e.Valid for dine in only unless otherwise stated. (iii) Terms and Conditions for Non-Restaurant Merchant Vouchers a.Voucher may be applied only to merchandise sold by Merchant, and may not be applied to shipping or handling charges. b.Limit one (1) Voucher per redemption. Only one Voucher can be used per Order unless otherwise specified by Merchant. c.Vouchers cannot be combined with any other gift certificates, third party certificates, vouchers, or promotions, unless otherwise specified by Merchant. 20. Voucher Delivery IsleOfDeals will deliver the vouchers purchased in one of combination of the following methods: a.Mail the vouchers via post at the customer mailing address provided at the time of the purchase of the voucher on IsleOfDeals website. Any such delivery mechanism will be specified during the purchase on IsleOfDeals website. b.Phone redemption where IsleOfDeals will present a specific code to the customer to redeem the voucher. Any such delivery mechanism will be specified during the purchase on IsleOfDeals website. c.Email the voucher link to the customer email address provided at the time of the purchase of the voucher on IsleOfDeals website. If the delivery mechanism stated in parts ‘i’ and ‘ii’ is not specified, it should be understood that vouchers will be emailed, with a specific link to a static html page. All vouchers will have a unique identification number, with the exception of vouchers delivered through methods specified in parts ‘i’ and ‘ii’. Authentication and uniqueness of the vouchers in such section will be based on the type of service being purchased, and merchant preference. 21. Product and Price Description a.The discount is off of the retail value, both of which are determined by the merchant. IsleOfDeals may further discount the customer, upon agreement with the merchant. b.Discount value is intended to be above 50% off the retail value, however such determination will be made in agreement with the merchant. c.Examples of products or services promoted on IsleOfDeals website could include discount deals for restaurants, bars, bakeries, spas, educational-lessons, gym and health products, events, entrance fees, retail stores, and so on. d.Featured products or services are carefully selected by the Sales and the management teams and are based on the customer behaviour, community, and business decisions. e.Following are examples of deals that can be featured on IsleOfDeals website. Please note that the deals are not limited to the examples below. £5 cinema ticket for £1, for CineWorld Cinema. Offer not valid on 3D movies. Offer Valid from May 1st, 2010 to May 1st, 2011. £60 salsa dance lessons for only £20, valid from April 13th 2010 to July 30th, 2010. Class limited to 6 students per sessions, please call to make appointment. May be subject to additional Terms and Conditions by the merchant (i.e. health-waiver form). f.The offer can only be valid if it reaches or exceeds the activation point. For example: if a deal may require a minimum of 10 buyers in order for the deal to be valid and activated. Such determination is made in agreement with the merchant. If a deal does not activate, customers are not charged and are notified. g.In some instances, merchants may specify the maximum number of deals they want to promote. In such cases, IsleOfDeals website will specify the maximum number. h.IsleOfDeals will try to feature a new deal regularly, depending on the customer behaviour and merchant agreements. Each deal may be live on the website for more than one day. Deals validity timeframe is determined in agreement with the merchant. 22. Refunds All refund requests should be assessed for appropriateness, validity and relevance in order to ensure that it is from a legitimate customer that has successfully paid for the voucher in question. Refund requests must be made by a legitimate customer who has successfully paid for the voucher, or from affiliates of customer who may have exercised the voucher as a gift. Inquiries should be sent to the customer_support email address. All requests should be reviewed to ensure funds have been captured for the respective customer. Refund value should be 100% of the funds captured, and should not exceed the amount captured by IsleOfDeals. In instances where the customer has requested partial refund, only the specified refund value should be processed. IsleOfDeals will assess the customer request and if deemed appropriate will process customer refund requests under the following circumstances. a.The customer had not received their voucher link because of an error in the media-mail or the CMS systems; and customer will not be able to use the voucher for the intended purpose due to delayed delivery. b.The customer has duplicated a payment, where they only purchased or intended to purchase a certain number of IsleOfDeals voucher(s), however submitted duplicate payment requests, and IsleOfDeals has collected both payments. c.The customer was charged a bank-fee which they were not aware of, not notified of, and did not originally agree to paying such amounts d.Customer was unsatisfied with the product or service featured and purchased on IsleOfDeals; and has requested a refund within 14 days of use of the service. e.Customer has decided to not execute the voucher, and would like a refund within 14 days of the purchase of the voucher, and the voucher expiration date has not been occurred. IsleOfDeals will further investigate the refund requests under following circumstances, and may deny of refunds. a.Customer claims more than 3 refunds within 12-months of time from the first refund request. Such refund requests may be deemed malicious. b.Customer claims a refund more than 14-days after the voucher use date. c.Customer claims a refund for a voucher that has expired. d.Customer claims a refund without using their voucher, more than 14 days after the purchase. e.Customer payment was not successful for which they are claiming a refund, therefore IsleOfDeals has not collected any funds from the customer’s credit or debit card. f.Customer dissatisfaction was due to acts of nature, such as inclement weather or other such events. g.Customer request has been determined to be inappropriate, irrelevant, or fraudulent. 24. Customer Support If you wish to contact us on matters related to this policy, or any other matter related to the Service (including customer service inquiries), you can reach us using the contact details set forth below: Isle of Deals Ltd, 80 Majestic Apartments, Kind Edward Road, Onchan, Isle of Man,, IM3 2BE Phone: 07624 244800, email info@isleofdeals.com

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